Gagana Lanka Travels

Welcome to Gagana Lanka Travels! we are a tour operating company base in Central Province Sri Lanka.We have good track record with golden milestone since 2012 which the company official launched with smooth growing of travel business. We are specialized in handling FIT and GIT round tours in Sri Lanka (Inbound) & Internationally (Outbound).

We are always customer oriented and well focus on customer requirements rather than the profit. In our view, we believe that, traveler sees the world on what we show them and customer compatibility depend on what we provide them, so it’s our responsibility is to identify the customer real needs and thoughts for fulfill their satisfaction.

Company Profile

Our Vision

To be recognized by all clients for creating better travel experiences, suit to their expectation or even more.

Our Mission

We are passionate about shaping the next generation of Travel and Tourism, keeping travelers safe and enhancing the travel experience. We look beyond the horizon to anticipate change.

Our Values

Innovation

We are creative, look in different ways on customer expectation, and we love solving customer needs in new ways, with genuinely talented, open mind staff.

Services

Travel is not just about technology and system. It is what we do for customers with them that count.

Integrity

Being upfront, open and honest as well as being unselfish, which meaning our customers’ needs will always come first while We deliver what we promise or more, and only promise what we can deliver.at we promise or more, and only promise what we can deliver.

Some quotes we care seriously.

Always give people more than what they expect to get.

~ Nelson Boswell~

Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.

~Stew Leonard, CEO Stew Leonard’s~

Loyal customers, they don’t just come back, they don’t simply recommend you, and they insist that their friends do business with you.

~Chip Bell~

A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

~Mahatma Gandhi~

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.

~Donald Porter, V.P. British Airways~

Well done is better than well said.

~Benjamin Franklin~